mataqq Privacy Policy – Your Data, Protected

1. Information We Collect

mataqq collects several categories of personal information to provide, maintain, and improve our Services, verify your identity, process transactions, prevent fraud, and comply with legal obligations. The types of information we collect include:

1.1 Information You Provide Directly

When you register an account, deposit funds, or interact with mataqq, you provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, residential address (street, city, province, postal code), email address, mobile phone number, and chosen username and password.
• Identity Verification Data (KYC): Government-issued identification documents (KTP / Indonesian National Identity Card, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for facial verification.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), and transaction history (deposit amounts, withdrawal amounts, dates, and payment method used).
• Communication Data: Any information you provide when you contact mataqq support via email, live chat, or phone, including the content of your messages, support tickets, complaints, and feedback.

1.2 Information We Collect Automatically

When you access or use mataqq Services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and device settings.
• Connection Information: IP address, internet service provider (ISP), approximate geographic location (city and region derived from IP address), time zone, and network connection type (Wi-Fi, mobile data).
• Usage Data: Pages visited, features accessed, games played, bets placed (bet type, amount, odds, outcome), time spent on the platform, login and logout times, session duration, referral source (how you arrived at mataqq), and clickstream data.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to track your activity on mataqq, remember your preferences, authenticate your login sessions, and deliver personalized content. See Section 8 (Cookies and Tracking Technologies) for more details.

1.3 Information from Third-Party Sources

In some cases, mataqq may receive information about you from third-party sources, including:

• Payment Processors: Bank transfer and e-wallet transaction confirmations, payment verification status, and fraud risk scores from our payment service providers.
• Identity Verification Services: Verification results, fraud detection alerts, and watchlist screening results from third-party KYC and AML (Anti-Money Laundering) service providers.
• Game Providers: Betting history, game session data, and fairness verification logs from third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) integrated with mataqq.

2. How We Use Your Information

mataqq uses the personal information we collect for the following purposes:

2.1 Provide and Maintain Services

• Create and manage your mataqq account.
• Process deposits, withdrawals, and other financial transactions.
• Accept, process, and settle bets and wagers.
• Deliver game content, live streaming, and betting markets.
• Provide customer support and respond to your inquiries.
• Send transactional notifications (deposit confirmations, withdrawal updates, bet settlements, account alerts).

2.2 Verify Identity and Prevent Fraud

• Verify your age (21+ requirement) and identity (KYC compliance).
• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and other prohibited activities.
• Monitor betting patterns for signs of match-fixing, collusion, or unfair play.
• Screen against sanctions lists, politically exposed persons (PEP) databases, and watchlists as required by international AML regulations.

2.3 Improve and Optimize Services

• Analyze usage patterns to improve platform performance, user experience, and feature development.
• Conduct A/B testing, user research, and market analysis to optimize our offerings.
• Troubleshoot technical issues and resolve bugs or errors.

2.4 Marketing and Promotional Communications

• Send promotional offers, bonus announcements, and marketing communications via email, SMS, push notifications, or in-platform messages (you may opt out at any time).
• Deliver personalized content, game recommendations, and targeted advertising based on your betting history and preferences.
• Conduct promotional campaigns, contests, and loyalty programs.

2.5 Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and licensing requirements in the jurisdictions where mataqq operates.
• Respond to legal requests, court orders, subpoenas, and government inquiries.
• Enforce our Terms & Conditions, investigate violations, and take appropriate action (account suspension, fund forfeiture, legal action).
• Maintain records as required by our international gaming license and AML regulations.

3. How We Share Your Information

mataqq does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients:

3.1 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To process deposits and withdrawals via Indonesian banks and e-wallets.
• Identity Verification Providers: To verify your identity, age, and address (KYC/AML compliance).
• Game Providers: To deliver casino games, live dealer content, togel draws, sabung ayam streams, and slot games.
• Cloud Hosting Providers: To securely store data on offshore servers.
• Customer Support Tools: To manage live chat, email support, and helpdesk ticketing systems.
• Analytics and Advertising Partners: To analyze user behavior, track conversions, and deliver targeted advertising.

All service providers are contractually required to protect your information and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, government agencies, courts, or regulatory bodies if required by law, legal process, or to protect the rights, property, or safety of mataqq, our users, or the public.

3.3 Business Transfers

If mataqq is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor company. You will be notified of any such change via email or prominent notice on our website.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example when you opt in to a joint promotion with a partner brand.

4. Data Retention

mataqq retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Data: Retained for the duration of your active account, plus 5 years after account closure (as required by our gaming license and AML regulations).
• Transaction Records: Retained for 7 years after the transaction date (international financial record-keeping standards).
• Identity Verification Documents: Retained for 5 years after account closure (KYC/AML compliance).
• Communication Logs: Retained for 3 years after the last interaction (customer support and dispute resolution purposes).
• Marketing Data: Retained until you opt out or for 2 years of inactivity, whichever comes first.

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data may be retained indefinitely for statistical analysis and business intelligence.

5. Data Security

mataqq employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and mataqq servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, payment details) is encrypted using AES-256 encryption.
• Secure Servers: Your data is stored on secure offshore servers with restricted physical and network access, firewalls, intrusion detection systems, and 24/7 monitoring.
• Access Controls: Access to personal information is restricted to authorized mataqq personnel on a need-to-know basis. All employees with data access undergo background checks and sign confidentiality agreements.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
• Two-Factor Authentication (2FA): We offer optional 2FA for account login to provide an additional layer of security.

While we take every reasonable measure to protect your data, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your login credentials and for any activity conducted through your account.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

6.1 Access and Portability

You have the right to request a copy of the personal information mataqq holds about you. You may also request that we provide your data in a structured, commonly used, machine-readable format for portability to another service provider.

6.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information. You can update most account information directly through your mataqq account settings.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., we may retain data required for legal compliance, fraud prevention, or dispute resolution). To request deletion, contact mataqq support. Note that account deletion is permanent and irreversible.

6.4 Objection and Restriction

You have the right to object to certain processing activities (such as direct marketing) and to request restriction of processing in certain circumstances.

6.5 Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

6.6 Opt-Out of Marketing

You may opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your communication preferences in your account settings. You may opt out of SMS marketing by replying "STOP" to any promotional SMS. Note that you cannot opt out of transactional or service-related communications (deposit confirmations, account alerts, etc.).

To exercise any of these rights, contact mataqq support at: [email protected]

7. International Data Transfers

mataqq operates from offshore servers located outside Indonesia. When you use our Services, your personal information may be transferred to, stored, and processed in countries that may have different data protection laws than Indonesia. By using mataqq, you consent to the transfer of your information to these jurisdictions. We take appropriate measures to ensure that your data receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

8. Cookies and Tracking Technologies

mataqq uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. Types of cookies we use include:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality (login, session management, security). Cannot be disabled.	Session / Persistent
Functional Cookies	Remember your preferences (language, layout, odds format). Enhance user experience.	Persistent (up to 1 year)
Analytics Cookies	Track usage patterns, page views, clicks, and session duration. Help us improve the platform.	Persistent (up to 2 years)
Advertising Cookies	Deliver personalized ads, track conversions, and measure campaign effectiveness.	Persistent (up to 1 year)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality. For more information on how to manage cookies, visit your browser's help documentation.

9. Children's Privacy

mataqq Services are strictly intended for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

10. Third-Party Links

mataqq may contain links to third-party websites, game providers, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

mataqq reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the mataqq website. We will notify you of material changes via email or prominent notice on our platform. Your continued use of mataqq Services after any such changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact mataqq support:

• Email: [email protected]
• Live Chat: Available 24/7 on all pages of the mataqq website
• Response Time: We aim to respond to all privacy inquiries within 48 hours